The account may be removed from our system when it becomes inactive per our policy.Unless you have access to the account's email address or verified mobile number, we will be unable to deactivate the account on your behalf or free up the username.While we understand that it can be disappointing when you lose access to an account, we use these verification requirements to make sure we don't give out any user information to the wrong person. Unfortunately, if you don't have access to the account's email address or verified mobile number, we are unable to continue troubleshooting.
I don't have access to the email address I used on my account and my mobile number is not verified I know that my mobile number is verified on my account
